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Consolidation. Deregulation. Restructuring. Fierce competition. Increased bad-debt rates. Cost-cutting pressures that must be balanced against escalating customer care expectations. OSI helps utilities address critical challenges within the dynamic and converging natural gas and electric industries.
Industry-focused sales and operations teams work closely together to deliver best-in-class performance. Our success in this competitive market is based on a track record of performance – partnering with clients, providing customized services and delivering results.
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Key OSI Utilities Services
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- Welcome calls and payment reminder calls
- Outbound broken payment arrangement
- Inbound customer service and credit-related calls
- Outbound service order calls (service initiation/termination)
- Usage management
- Outbound service termination warning calls
- Outbound credit-related call processing
- Low-income customer management
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- Broken payment arrangement calls
- Delinquent final bill calls
- Delinquent commercial account calls
- Third-party contingency collections
- Letter programs
- Skip tracing programs
- Customized training programs
- Receivables management consulting services
- Customer retention programs
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Industry Affiliations
OSI is a member of the following organizations: |
- CIS Conferences (CIS)
- Edison Electric Institute (EEI)
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| Contact OSI for more information or to schedule a free, no-obligation consultation. |
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UTILITIES SUCCESS STORY
Meeting Financial Goals with
Leading Processes and Rapid Response
For a utility faced with sinking customer satisfaction levels and rising past-due receivables, OSI quickly tackled satisfaction levels with two new inbound call centers. An added outbound recovery call program contributed to significant reductions in aging accounts and active arrears.
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