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Government: |
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Developing Innovative Solutions within a Strict Regulatory Environment
Working with a state government to improve recovery of deficient personal income tax, OSI generated a state amnesty program record of $359 million and today assists with nearly every collection and customer service function performed by the division of taxation. |
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| Financial Services: |
Providing Complete Back-Office Solutions with ABS Servicing
Working with the trustee for a major retail chain in bankruptcy, OSI responded quickly in a crisis situation to service performing and non-performing accounts and transition a retail installment loan portfolio valued at $1 billion. |
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| Utilities: |
Meeting Financial Goals with Leading Processes and Rapid Response
For a utility faced with sinking customer satisfaction levels and rising past-due receivables, OSI quickly tackled satisfaction levels with two new inbound call centers. An added outbound recovery call program contributed to significant reductions in aging accounts and active arrears. |
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| Communications: |
Increasing Collection Performance with Innovative Call Center Programs
For a phone company with steadily increasing customer call volume, OSI developed an outbound calling process that reduced call volume at the company’s internal centers, decreased annual costs by $3 million and improved recovery performance to nearly $12 million. |
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Developing a Long-Term Partnership to Meet Bottom-Line Objectives
In a true partnership spanning nearly 10 years, OSI handles 60 percent of the receivables management functions of a leading telephone company, achieving cost savings of 20-30 percent. |
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| Commercial: |
Realizing the Promise of Full Receivables Management Outsourcing
Seeking greater efficiencies and improved profitability, a large transportation company collaborated with OSI, which helped achieve its financial goals with a consultative, strategic approach. |
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