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Determine the risk/reward profile for extending credit to customers so the right level of credit is awarded to the right customers.
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Provide high-touch customer service to maintain customers; manage the billing process to simultaneously drive down costs and accelerate cash flow.
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Set priorities and strategies for collecting from delinquent customers while carefully balancing collection results, the costs to collect, and the need to preserve the customer/ consumer relationship.
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Once cash is written off, intensify focus to recover cash in a legal and responsible manner; recovery is typically done in the name of a third party to insulate the client from negative associations.
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