OSI’s Best People Practices are designed to build skills and leadership through meticulous performance measurement, intensive training and selective recruiting. Ongoing associate training emphasizes vital skills – collection negotiation, compliance, work standards and specialized leadership training.
Our performance improvement methodology maximizes recovery – supported by hands-on coaching, call monitoring and assessment. And we use a proprietary system for measuring individual account representative productivity and compliance.
- OSI Values – ongoing training on the core OSI values: Integrity, Accountability, Respect for Individuals, Client Focus and Team Orientation
- Skills Development Program – performance improvement methodology using a defined, repeatable and measurable process for collection calls
- Performance Management Reporting – proprietary system for measuring individual account representative productivity and compliance
- Skills Development Coaching – hands-on performance analysis and coaching, as well as call monitoring and assessment
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OSI’s Best Business Practices, anchored by our technology, include industry-leading processes, proprietary modeling, Six Sigma engineered performance and technology development. Sophisticated scoring and segmentation modeling is used to identify who is likely to pay, what collection strategies should be used and the priority for working accounts.
We operate advanced technology systems to improve account information accuracy, acquire data on the most profitable accounts and automatically connect account representatives with the most highly profitable accounts.
- Scoring and Segmentation – sophisticated modeling maximizes profitability by identifying who is likely to pay, what collection strategies should be used and the priority for working accounts.
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- DataAction – state-of-the-art data cleansing process improves account information accuracy and increases “right party” contact rates.
- RightParty Skip Tracing – sophisticated, automated technology system links with OSI’s Scoring and Segmentation system to acquire data on the most profitable accounts.
- Predictive Dialer – state-of-the-art technology integrates with OSI collection systems to automatically connect account representatives with the most highly profitable accounts.
- Inventory Control and Capacity Management – proprietary management technology ensures accounts are worked based on segmentation strategies and are equipped with the right level of people and system resources.
- Web-Enabled Account Management – online management of consumer accounts and reporting of collection results.
- ARMSSM Process – Accounts Receivable Management Solution diagnostic tool to comprehensively analyze a client’s receivables processes, apply proprietary modeling to forecast the client’s point of additional opportunity and measure the results.
- Systems Integrator – customized, state-of-the-art technology to effortlessly integrate with clients’ technology systems.
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