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High customer churn. Increased bad-debt rates. Margin challenges. Deregulation. Consolidation. A need to invest in expensive marketing and promotional programs to keep pace with competitors. OSI helps communications clients deal with the demanding challenges of this highly competitive industry. Our industry-focused sales and operations teams work together to employ strategic receivables outsourcing solutions, delivering best-in-class performance and measurable results.
OSI serves a variety of communications markets:
- Long distance providers
- Regional Bell operating companies
- Local service providers
- Cellular service providers
- Wireless and bundled service providers
- Long distance resellers
- Cable television companies
- Paging service providers
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Key OSI Communications Services
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- High-risk customer receivables programs
- Payment arrangement programs
- Fraud detection
- Usage management
- Welcome calls
- Early-stage, first-party collections
- Third-party collections
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- Letter series
- Skip tracing
- Inbound customer service
- Outside collection agency management
- Consulting services
- Business segmentation/customized collection strategies
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| Contact OSI for more information or to schedule a free, no-obligation consultation. |
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COMMUNICATIONS SUCCESS STORIES
Increasing Collection Performance
with Innovative Call Center Programs
For a phone company with steadily increasing customer call volume, OSI developed an outbound calling process that reduced call volume at the company’s internal centers, decreased annual costs by $3 million and improved recovery performance to nearly $12 million.
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Developing a Long-Term Partnership
to Meet Bottom-Line Objectives
In a true partnership spanning nearly 10 years, OSI handles 60 percent of the receivables management functions of a leading telephone company, achieving cost savings of 20-30 percent.
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